# Privacy Policy **Mastersoft** **Last updated: 29 October 2026**
1. Introduction Mastersoft respects your privacy. This Privacy Policy explains how information is collected, used, shared, protected and retained when you use our applications or visit our website at https://www.mastersoft.biz/. Mastersoft does not maintain its own online database of individual player profiles or use player information for direct marketing. Different versions of our applications may include different features and third-party services. The following disclosures apply where those features or services are used.
2. Information We Collect
Application diagnostics Our applications use Google Firebase Crashlytics to identify crashes and improve reliability. Crashlytics automatically collects technical information when the application experiences crashes or other reportable errors. This may include: - Application name and version. - Device model and operating system. - Crash reports, error messages and diagnostic information. - Installation and session identifiers. - Dates and times of crashes. This information is transmitted to Google's Firebase service for diagnostic processing. Mastersoft uses this information to investigate software faults, fix bugs and improve application stability.
Account and purchase information Applications offering account sign-in or purchase verification may process limited information received through external authentication or purchase services. Depending on the feature, this may include an account identifier, display name, authentication status, temporary session credentials, product identifiers or purchase-entitlement status. This information is obtained when a user signs in, restores a purchase or accesses a purchased feature. Mastersoft uses this information only to provide the requested application functionality and verify access to purchased content. Mastersoft does not maintain a separate server-side database of player accounts or purchase histories.
Game progress and preferences
Our applications may store game progress, scores, preferences and settings locally on your device. This information is used to provide game functionality and preserve your preferences between sessions. Locally stored information is not routinely transmitted to Mastersoft.
Customer support
If you email Mastersoft, we receive your email address and the information you provide. We use this information solely to respond to and resolve your enquiry. Mastersoft does not retain a permanent archive of support correspondence or use support email addresses for marketing.
Website information
When visiting our website, standard hosting systems may automatically process technical information such as IP addresses, browser details, requested pages and access times. This information is used to deliver the website, maintain security and troubleshoot technical problems. The website may use cookies required for normal functionality. Visitors can manage cookies through their browser settings.
3. How We Use Information Information is processed only for purposes connected with providing, maintaining, securing and improving our services. These purposes include: - Providing account sign-in and purchase-related functionality. - Maintaining game progress and application preferences. - Identifying and resolving software crashes. - Responding to customer support enquiries. - Protecting and maintaining our website. The applicable legal bases under UK data protection law include contractual necessity for providing requested functionality, legitimate interests in application reliability and website security, and compliance with legal obligations. Where consent is legally required for particular processing, it will be requested as appropriate.
4. How Information Is Shared Mastersoft does not sell or rent personal information. Limited information may be processed by third-party service providers when necessary to deliver particular application features. Google Firebase Crashlytics:
Google processes technical crash reports, diagnostic information and associated identifiers to help Mastersoft investigate and resolve software problems.
Authentication and purchase services:
Limited account, session and entitlement information is exchanged with relevant service providers when users access sign-in or purchase-related features.
Website hosting and email providers:
These providers process information necessary to operate our website and deliver support correspondence. Some advertising-supported versions of our applications also use advertising service providers, including Google AdMob and Appodeal. Where advertising is enabled, these services may process device identifiers, IP addresses and advertising-related technical information. Advertising services are not used by versions that do not include advertising. Information may also be disclosed when required by applicable law. Some providers may process information outside the United Kingdom, subject to applicable data-protection requirements.
5. Data Retention Mastersoft retains information only for as long as necessary for its intended purpose. Player information:
Mastersoft does not operate a separate online database containing individual player profiles.
Account and purchase information:
Information temporarily processed or cached by an application is retained only as needed for account sessions and purchase functionality. Mastersoft does not maintain a separate permanent copy in its own player database.
Crash diagnostics:
Firebase Crashlytics retains crash traces and associated identifiers for 90 days before beginning removal from its live and backup systems, in accordance with Google's published Firebase retention documentation.
Local game data
Game progress and preferences remain on the user's device until removed or reset, subject to the device's operating-system storage and backup arrangements. Customer support:
Support emails are deleted once the enquiry has been resolved. Residual copies may temporarily remain in email-provider backups or deleted-item systems.
Website logs:
Technical server logs are retained according to the hosting system's operational and security retention settings. They are removed when no longer required for those purposes, unless preservation is necessary for investigating an incident or meeting a legal obligation.
6. Accessing or Deleting Information
Users may contact Mastersoft to request access to, correction of or deletion of personal information that Mastersoft controls, subject to applicable legal requirements. Requests can be sent to: support@mastersoft.biz Please provide sufficient details for us to identify the relevant information. We may request reasonable verification before processing a request. Because Mastersoft does not maintain a separate player-account database, we may not hold any personally identifiable player records to retrieve or delete. Information stored locally can generally be managed through the application's settings or the device's application-management facilities. Device backups and synchronisation services may retain additional copies. Where personal information is processed by a service provider on our behalf, we will address applicable requests within our responsibilities and technical capabilities.
7. Your Privacy Rights
Depending on applicable data-protection law, you may have rights to: - Request access to personal information. - Request correction of inaccurate information. - Request deletion of information. - Restrict or object to certain processing. - Request portability of eligible information. - Withdraw consent where consent is the lawful basis. You may contact Mastersoft using the email address above to exercise these rights. You also have the right to complain to the UK Information Commissioner's Office: https://ico.org.uk/
8. Data Security
Mastersoft takes reasonable technical and organisational precautions to protect information from unauthorised access, alteration, disclosure or loss. Access to application diagnostics and support correspondence is limited to authorised purposes.
9. Changes to This Policy We may update this policy when our applications, services or legal obligations change. The current version will always be available at: https://www.mastersoft.biz/privacy/
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Mastersoft
http://www.mastersoft.biz
Mastersoft
Mossley Hill Road
Liverpool
L18 8BX
441286830356
support@mastersoft.biz
This document was last updated on April 30th 2024